Duration: 7 hours and 10 minutes

Affected Components: Mobile App, Website

May 18, 15:48:00 GMT+0
Monitoring - We are currently performing cleanup and maintenance routines related to this morning’s processing issues. During this work, some users may experience intermittent delays with order processing, tracking updates, or driver status updates. Core systems remain operational, and we will continue monitoring closely while maintenance completes..

May 18, 22:58:25 GMT+0
Resolved - The earlier system performance and synchronization issues have been resolved. Database synchronization has completed and core systems are now operating normally. Order entry, tracking updates, driver updates, and related services should now be functioning as expected. We will continue monitoring closely, but at this time the incident is considered resolved. Thank you for your patience while we worked through the recovery process..

Duration: 3 hours and 34 minutes

Affected Components: API, Mobile App, Website

May 18, 13:29:33 GMT+0
Identified - As a mitigation step, we have transitioned operations to a backup processing system to maintain core functionality. Users should now be able to continue basic order processing and driver workflows; however, intermittent issues or delays may still occur while the investigation remains ongoing. Our team is actively working to restore full-service stability. Additional updates will be provided as more information becomes available..

May 18, 15:33:54 GMT+0
Resolved - The issue affecting web-based order entry and driver updates has been resolved. We identified and corrected a backend processing issue and restarted the affected services. Systems are operating normally again, and we will continue monitoring closely..

May 18, 12:00:15 GMT+0
Investigating - We are currently investigating a degraded API issue. Users may experience issues creating orders, and drivers may be unable to update order statuses at this time. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available..

Duration: 1 hour and 15 minutes

Affected Components: Mobile App, API, Website, FTP/EDI

Mar 15, 17:15:00 GMT+0
Identified - Some services may be temporarily unavailable during routine maintenance from 10:15 AM to 11:30 AM PST..

Mar 15, 17:15:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 18:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 13 minutes

Affected Components: API, Mobile App, Website, FTP/EDI

Dec 14, 19:00:00 GMT+0
Identified - Some services may be temporarily unavailable during routine maintenance from 11:00 AM to 12:00 PM PST..

Dec 14, 19:08:24 GMT+0
Identified - Maintenance is now in progress..

Dec 14, 20:21:49 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: API, Mobile App, Website, FTP/EDI

Nov 16, 18:00:00 GMT+0
Completed - Some services may be temporarily unavailable during routine maintenance from 10:00 AM to 11:00 AM PST..

Affected Components: API, Website, Mobile App

May 3, 03:24:25 GMT+0
Resolved - The disruption has been resolved and all systems are now operating normally..

May 3, 01:50:00 GMT+0
Resolved - We are currently operating on backup systems due to a minor issue with one of our providers. All core services remain available, though some users may experience slight delays or reduced performance with certain features..

Duration: 1 minute

Affected Components: Website, Mobile App, API, FTP/EDI

Apr 12, 15:00:01 GMT+0
Completed - Maintenance is now in progress.

Apr 12, 15:00:00 GMT+0
Identified - Some services may be temporarily unavailable during routine maintenance from 8:00 AM to 8:45 AM PST..

Duration: 1 hour

Affected Components: Website, Mobile App, API, FTP/EDI, Phone

Mar 8, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 16:00:00 GMT+0
Identified - We will be performing a database upgrade today from **8:00 AM to 9:00 AM**. No outages are expected, but you may experience brief slowdowns. Thank you for your patience!.

Mar 8, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 minute

Affected Components: Website, Mobile App, API

Feb 25, 05:00:00 GMT+0
Identified - Some services may be temporarily unavailable during routine maintenance from 9:00 PM to 9:15 PM PST..

Feb 25, 05:00:01 GMT+0
Completed - All systems are now fully online..

Duration: 1 hour and 57 minutes

Affected Components: Website, API

Feb 15, 18:24:02 GMT+0
Completed - All systems are now fully online. We apologize for the extended maintenance and appreciate your patience. Thank you for your understanding!.

Feb 15, 16:27:01 GMT+0
Identified - Some services may be temporarily unavailable during routine maintenance from 8:30 AM to 9:30 AM..

Feb 15, 17:34:44 GMT+0
Identified - Most services are now online; however, a few are still being resolved. We expect maintenance to be fully completed by 10AM. Thank you for your patience..

Duration: 8 minutes

Affected Components: Phone

Feb 2, 19:20:55 GMT+0
Investigating - Remote employees using Avaya J-Series hardphones may experience connection issues. Please use softphone clients as a temporary workaround..

Feb 2, 19:28:32 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: FTP/EDI

Feb 2, 18:48:56 GMT+0
Investigating - We are currently investigating this incident..

Feb 2, 18:50:15 GMT+0
Resolved - This incident has been resolved..