Jet Delivery Status - Incident history https://status.jetdelivery.com Jet Delivery Mon, 18 May 2026 15:48:00 +0000 Expected System Delays During Emergency Maintenance Type: Incident Duration: 7 hours and 10 minutes Affected Components: Mobile App, Website May 18, 15:48:00 GMT+0 - Monitoring - We are currently performing cleanup and maintenance routines related to this morning’s processing issues. During this work, some users may experience intermittent delays with order processing, tracking updates, or driver status updates. Core systems remain operational, and we will continue monitoring closely while maintenance completes. May 18, 22:58:25 GMT+0 - Resolved - The earlier system performance and synchronization issues have been resolved. Database synchronization has completed and core systems are now operating normally. Order entry, tracking updates, driver updates, and related services should now be functioning as expected. We will continue monitoring closely, but at this time the incident is considered resolved. Thank you for your patience while we worked through the recovery process. Type: Incident

Duration: 7 hours and 10 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>15:48:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently performing cleanup and maintenance routines related to this morning’s processing issues. During this work, some users may experience intermittent delays with order processing, tracking updates, or driver status updates. Core systems remain operational, and we will continue monitoring closely while maintenance completes..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>22:58:25</var> GMT+0</small><br><strong>Resolved</strong> - The earlier system performance and synchronization issues have been resolved. Database synchronization has completed and core systems are now operating normally. Order entry, tracking updates, driver updates, and related services should now be functioning as expected. We will continue monitoring closely, but at this time the incident is considered resolved. Thank you for your patience while we worked through the recovery process..</p> ]]> Mon, 18 May 2026 15:48:00 +0000 https://status.jetdelivery.com/incident/cmpbdon2301mkpajwny237cec https://status.jetdelivery.com/incident/cmpbdon2301mkpajwny237cec Degraded Service Affecting Web-Based Order Entry & Driver Updates Type: Incident Duration: 3 hours and 34 minutes Affected Components: API, Mobile App, Website May 18, 13:29:33 GMT+0 - Identified - As a mitigation step, we have transitioned operations to a backup processing system to maintain core functionality. Users should now be able to continue basic order processing and driver workflows; however, intermittent issues or delays may still occur while the investigation remains ongoing. Our team is actively working to restore full-service stability. Additional updates will be provided as more information becomes available. May 18, 15:33:54 GMT+0 - Resolved - The issue affecting web-based order entry and driver updates has been resolved. We identified and corrected a backend processing issue and restarted the affected services. Systems are operating normally again, and we will continue monitoring closely. May 18, 12:00:15 GMT+0 - Investigating - We are currently investigating a degraded API issue. Users may experience issues creating orders, and drivers may be unable to update order statuses at this time. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available. Type: Incident

Duration: 3 hours and 34 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>13:29:33</var> GMT+0</small><br><strong>Identified</strong> - As a mitigation step, we have transitioned operations to a backup processing system to maintain core functionality. Users should now be able to continue basic order processing and driver workflows; however, intermittent issues or delays may still occur while the investigation remains ongoing. Our team is actively working to restore full-service stability. Additional updates will be provided as more information becomes available..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>15:33:54</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting web-based order entry and driver updates has been resolved. We identified and corrected a backend processing issue and restarted the affected services. Systems are operating normally again, and we will continue monitoring closely..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>12:00:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a degraded API issue. Users may experience issues creating orders, and drivers may be unable to update order statuses at this time. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available..</p> ]]> Mon, 18 May 2026 12:00:15 +0000 https://status.jetdelivery.com/incident/cmpb8ci3x04zspadayrz3a5ib https://status.jetdelivery.com/incident/cmpb8ci3x04zspadayrz3a5ib routine maintenance Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: Mobile App, API, Website, FTP/EDI Mar 15, 17:15:00 GMT+0 - Identified - Some services may be temporarily unavailable during routine maintenance from 10:15 AM to 11:30 AM PST. Mar 15, 17:15:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 18:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Identified</strong> - Some services may be temporarily unavailable during routine maintenance from 10:15 AM to 11:30 AM PST..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>17:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 15 Mar 2026 17:15:00 +0000 https://status.jetdelivery.com/maintenance/cmms0ean901lxhfttubdwtztj https://status.jetdelivery.com/maintenance/cmms0ean901lxhfttubdwtztj Routine maintenance Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: API, Mobile App, Website, FTP/EDI Dec 14, 19:00:00 GMT+0 - Identified - Some services may be temporarily unavailable during routine maintenance from 11:00 AM to 12:00 PM PST. Dec 14, 19:08:24 GMT+0 - Identified - Maintenance is now in progress. Dec 14, 20:21:49 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Some services may be temporarily unavailable during routine maintenance from 11:00 AM to 12:00 PM PST..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>19:08:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>20:21:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 14 Dec 2025 19:00:00 +0000 https://status.jetdelivery.com/maintenance/cmj63kpkb0143129wwa8drgzm https://status.jetdelivery.com/maintenance/cmj63kpkb0143129wwa8drgzm Routine maintenance Type: Maintenance Affected Components: API, Mobile App, Website, FTP/EDI Nov 16, 18:00:00 GMT+0 - Completed - Some services may be temporarily unavailable during routine maintenance from 10:00 AM to 11:00 AM PST. Type: Maintenance

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Some services may be temporarily unavailable during routine maintenance from 10:00 AM to 11:00 AM PST..</p> ]]> Sun, 16 Nov 2025 18:00:00 +0000 https://status.jetdelivery.com/maintenance/cmi212lrt0036ir6t6eam05ez https://status.jetdelivery.com/maintenance/cmi212lrt0036ir6t6eam05ez System Status Advisory Type: Incident Affected Components: API, Website, Mobile App May 3, 03:24:25 GMT+0 - Resolved - The disruption has been resolved and all systems are now operating normally. May 3, 01:50:00 GMT+0 - Resolved - We are currently operating on backup systems due to a minor issue with one of our providers. All core services remain available, though some users may experience slight delays or reduced performance with certain features. Type: Incident

Affected Components: , ,

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>03:24:25</var> GMT+0</small><br><strong>Resolved</strong> - The disruption has been resolved and all systems are now operating normally..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>01:50:00</var> GMT+0</small><br><strong>Resolved</strong> - We are currently operating on backup systems due to a minor issue with one of our providers. All core services remain available, though some users may experience slight delays or reduced performance with certain features..</p> ]]> Sat, 3 May 2025 01:50:00 +0000 https://status.jetdelivery.com/incident/cma7mi5ga001cng0dqqtqsyv7 https://status.jetdelivery.com/incident/cma7mi5ga001cng0dqqtqsyv7 Routine maintenance Type: Maintenance Duration: 1 minute Affected Components: Website, Mobile App, API, FTP/EDI Apr 12, 15:00:01 GMT+0 - Completed - Maintenance is now in progress Apr 12, 15:00:00 GMT+0 - Identified - Some services may be temporarily unavailable during routine maintenance from 8:00 AM to 8:45 AM PST. Type: Maintenance

Duration: 1 minute

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Some services may be temporarily unavailable during routine maintenance from 8:00 AM to 8:45 AM PST..</p> ]]> Sat, 12 Apr 2025 15:00:00 +0000 https://status.jetdelivery.com/maintenance/cm9ebgmaz00nq79u28lzb9xc7 https://status.jetdelivery.com/maintenance/cm9ebgmaz00nq79u28lzb9xc7 Scheduled maintenance Type: Maintenance Duration: 1 hour Affected Components: Website, Mobile App, API, FTP/EDI, Phone Mar 8, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 16:00:00 GMT+0 - Identified - We will be performing a database upgrade today from **8:00 AM to 9:00 AM**. No outages are expected, but you may experience brief slowdowns. Thank you for your patience! Mar 8, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a database upgrade today from **8:00 AM to 9:00 AM**. No outages are expected, but you may experience brief slowdowns. Thank you for your patience!.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 8 Mar 2025 16:00:00 +0000 https://status.jetdelivery.com/maintenance/cm80ck2yi006n13uxy5um6tzr https://status.jetdelivery.com/maintenance/cm80ck2yi006n13uxy5um6tzr Routine maintenance Type: Maintenance Duration: 1 minute Affected Components: Website, Mobile App, API Feb 25, 05:00:00 GMT+0 - Identified - Some services may be temporarily unavailable during routine maintenance from 9:00 PM to 9:15 PM PST. Feb 25, 05:00:01 GMT+0 - Completed - All systems are now fully online. Type: Maintenance

Duration: 1 minute

Affected Components: , ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Some services may be temporarily unavailable during routine maintenance from 9:00 PM to 9:15 PM PST..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Completed</strong> - All systems are now fully online..</p> ]]> Tue, 25 Feb 2025 05:00:00 +0000 https://status.jetdelivery.com/maintenance/cm7k08axz003gqgzdxo67r6ze https://status.jetdelivery.com/maintenance/cm7k08axz003gqgzdxo67r6ze Routine Maintenance in Progress Type: Maintenance Duration: 1 hour and 57 minutes Affected Components: Website, API Feb 15, 18:24:02 GMT+0 - Completed - All systems are now fully online. We apologize for the extended maintenance and appreciate your patience. Thank you for your understanding! Feb 15, 16:27:01 GMT+0 - Identified - Some services may be temporarily unavailable during routine maintenance from 8:30 AM to 9:30 AM. Feb 15, 17:34:44 GMT+0 - Identified - Most services are now online; however, a few are still being resolved. We expect maintenance to be fully completed by 10AM. Thank you for your patience. Type: Maintenance

Duration: 1 hour and 57 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>18:24:02</var> GMT+0</small><br><strong>Completed</strong> - All systems are now fully online. We apologize for the extended maintenance and appreciate your patience. Thank you for your understanding!.</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>16:27:01</var> GMT+0</small><br><strong>Identified</strong> - Some services may be temporarily unavailable during routine maintenance from 8:30 AM to 9:30 AM..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>17:34:44</var> GMT+0</small><br><strong>Identified</strong> - Most services are now online; however, a few are still being resolved. We expect maintenance to be fully completed by 10AM. Thank you for your patience..</p> ]]> Sat, 15 Feb 2025 16:27:01 +0000 https://status.jetdelivery.com/maintenance/cm76ey919004pjk0f0p3gxdjr https://status.jetdelivery.com/maintenance/cm76ey919004pjk0f0p3gxdjr Avaya J-Series Connection Issues for Remote Employees Type: Incident Duration: 8 minutes Affected Components: Phone Feb 2, 19:20:55 GMT+0 - Investigating - Remote employees using Avaya J-Series hardphones may experience connection issues. Please use softphone clients as a temporary workaround. Feb 2, 19:28:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:20:55</var> GMT+0</small><br><strong>Investigating</strong> - Remote employees using Avaya J-Series hardphones may experience connection issues. Please use softphone clients as a temporary workaround..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:28:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 2 Feb 2025 19:20:55 +0000 https://status.jetdelivery.com/incident/cm6o0c36u000eoprvm1fmf29r https://status.jetdelivery.com/incident/cm6o0c36u000eoprvm1fmf29r Some users seeing connectivity errors when trying to access FTP servers Type: Incident Duration: 1 minute Affected Components: FTP/EDI Feb 2, 18:48:56 GMT+0 - Investigating - We are currently investigating this incident. Feb 2, 18:50:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:48:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:50:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 2 Feb 2025 18:48:56 +0000 https://status.jetdelivery.com/incident/cm6nz6yg4000aj53xmiystmct https://status.jetdelivery.com/incident/cm6nz6yg4000aj53xmiystmct