Jet Delivery - Expected System Delays During Emergency Maintenance – Incident details

All systems operational

Expected System Delays During Emergency Maintenance

Resolved
Major outage
Started 2 months agoLasted about 7 hours

Affected

Website

Degraded performance from 3:48 PM to 10:58 PM

Mobile App

Degraded performance from 3:48 PM to 10:58 PM

Updates
  • Resolved
    UTC
    Resolved

    The earlier system performance and synchronization issues have been resolved.

    Database synchronization has completed and core systems are now operating normally. Order entry, tracking updates, driver updates, and related services should now be functioning as expected.

    We will continue monitoring closely, but at this time the incident is considered resolved.

    Thank you for your patience while we worked through the recovery process.

  • Monitoring
    UTC
    Monitoring

    We are currently performing cleanup and maintenance routines related to this morning’s processing issues. During this work, some users may experience intermittent delays with order processing, tracking updates, or driver status updates.

    Core systems remain operational, and we will continue monitoring closely while maintenance completes.